Terms of Service

1. Agreement to Terms

By accessing or using Dataforge Canada's website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms apply to all visitors, users, and others who access or use our IT managed services, consulting, and related offerings.

2. Services Provided

Dataforge Canada provides professional IT managed services including:

• IT support and helpdesk services
• Cybersecurity solutions and monitoring
• Server and network management
• Cloud services and migration
• Custom software development
• IT consulting and strategic planning

Specific service details, scope, and pricing are outlined in individual service agreements or statements of work.

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations
• Use services only for lawful business purposes
• Notify us immediately of any security breaches or unauthorized access

4. Service Availability

While we strive to provide reliable and continuous service:

• We do not guarantee uninterrupted or error-free service
• Scheduled maintenance may temporarily affect availability
• Emergency maintenance may be performed as needed
• Service level agreements (SLAs) are defined in individual contracts

5. Payment and Billing

Payment terms for our services:

• Fees and payment schedules are specified in service agreements
• Invoices are payable within terms stated on the invoice
• Late payments may incur interest charges as permitted by law
• We reserve the right to suspend services for non-payment
• All prices are in Canadian dollars (CAD) unless otherwise stated

6. Intellectual Property

Ownership of intellectual property:

• Our website content, logos, and trademarks remain our property
• Custom software developed for clients: ownership terms are defined in individual agreements
• Client data remains the property of the client
• Third-party software is subject to respective license agreements

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to fees paid for the specific service in question
• We are not responsible for data loss due to client actions or external factors
• Specific liability terms may be outlined in service agreements

8. Data Protection and Privacy

We are committed to protecting your data:

• Client data is handled in accordance with our Privacy Policy
• We comply with applicable Canadian privacy laws including PIPEDA
• Data security measures are implemented to protect client information
• Data breach notification procedures are in place as required by law

9. Termination

Service termination conditions:

• Either party may terminate services with notice as specified in the service agreement
• We may immediately terminate services for breach of terms
• Upon termination, clients are responsible for fees incurred up to the termination date
• Data return or deletion procedures are outlined in service agreements

10. Governing Law

These Terms of Service are governed by:

• The laws of the Province of Ontario, Canada
• Federal laws of Canada, as applicable
• Any disputes shall be resolved in the courts of Ontario

11. Changes to Terms

We may update these Terms of Service from time to time:

• Changes will be posted on our website
• The "Last updated" date will be revised
• Continued use of services after changes constitutes acceptance
• Material changes may be communicated directly to clients

12. Contact Us

If you have questions about these Terms of Service, please contact us: